FAQs

How do I make a return?

Email customer support. If you receive an ORDER NOT FOUND message after entering your order details, please contact customer service.

For our complete return policies, including restrictions, return eligibility, and fees, please check shipping & returns page and contact customer support.

Where is my refund?

Once your return has been processed, an email notification will be sent confirming the items returned and dollar amount you’ll be refunded.

How do I check the status of my order?

Check the status of the tracking number on your email or contact the customer support email.

Has my order shipped?

We will be sending you an e-mail with tracking information once your order has been shipped. Thank you for your patience and understanding.

There’s a tracking number on your confirmation email.

Can I modify or cancel my order?

Since our team begins processing your order right away, once placed, your order cannot be cancelled, and changes cannot be made.

Why are items missing from my package?

Multiple item orders may ship from more than one location, so it's possible your items may be shipped and delivered at different times. You will be billed separately for each shipment, but we will not exceed the original authorized amount. Regardless of the number of shipments, a single order is charged only one shipping fee.